Refund Policy | Performance Peptides

Legal · UK Consumer Rights Act

Refund
Policy.

Last updated: 21 May 2026 14-day cooling-off period UK + EU eligible

On this page

  1. Quick summary
  2. 14-day cooling-off
  3. Faulty or damaged goods
  4. Items we can't accept
  5. How to request a refund
  6. Refund window & method
  7. Return shipping
  8. Contact

1. Quick summary

In short. Unopened, undamaged Products can be returned within 14 days for a full refund. Faulty or damaged-on-arrival Products are replaced or refunded at no cost. Opened research consumables are non-returnable for safety and integrity reasons.

2. 14-day cooling-off period

Under the UK Consumer Rights Act and Consumer Contracts Regulations, you have the right to cancel an order within 14 calendar days of receiving it, without giving a reason. To exercise this right:

  • The Products must be unopened, with all original packaging and seals intact.
  • Notify us by email within the 14-day window (see section 5).
  • Return the Products to us within 14 days of notifying us.

3. Faulty or damaged goods

If your order arrives damaged, broken, or otherwise faulty, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage and the outer packaging
  • The batch number on the affected vial (if legible)

We will arrange a free replacement or full refund — your choice — and cover the return shipping if a return is needed.

4. Items we can't accept

Important. The following cannot be returned for refund, in line with UK Consumer Rights Act exclusions for sealed health/safety items:

  • Opened or unsealed peptide vials, bacteriostatic water, or other research consumables (integrity cannot be verified once seal is broken).
  • Custom-synthesised orders or bespoke quantities.
  • Items stored outside the documented temperature range after delivery.

5. How to request a refund

  1. Email returns@performancepeptidesuk.com with your order number and reason.
  2. We will reply within one working day with a Return Merchandise Authorisation (RMA) number and return address.
  3. Ship the Products back, tracked, with the RMA number clearly marked on the outer packaging.
  4. We inspect the return within 3 working days of receipt and issue your refund.

6. Refund window & method

Approved refunds are processed to the original payment method within 5–10 working days of inspection. Card refunds may take an additional 3–5 days to appear depending on your bank.

7. Return shipping

For change-of-mind returns, you are responsible for the return shipping cost. We recommend tracked, insured shipping — we cannot refund items that don't arrive at our facility. For faulty or wrong-item returns, we cover the cost (provide receipt for reimbursement).

8. Contact

Questions about returns? Email returns@performancepeptidesuk.com or visit our Contact page. Our returns team replies within one working day.